I like Dell's new attitude to their Professional/Ultra panels. :D
I dont know what number you guys have or who you talked too. When I had to return the one monitor with really bad pink tint on one side. It was a 3.5hour phone call, getting transferred over 20+ times, nobody would help me and I was only offered the most bogus replacement methods for the few people that I talked too that would replace it.
One person a lady in customer care was trying to replace it with a cheaper refurbished monitor of a different model. Another person from tech support said since I bought all 3 in one order the only way to replace the bad one is to return all 3 and then have a new order of 3 sent to me.
When I finally did get some higher up person that was willing to replace it, they still made me get transfered to another department, to get a service number first, and do all of these bogus trouble shotting steps even though I already had done them all I had to do them again while on the phone.
My replacement monitor is here, and it ends up having the same issue! however not nearly as bad, the old monitor went from white to pink from left to right. If you took a internet browser window and scrolled it left to right you could see it change colors as it moved across the screen.
The replacement screen no longer has this issue, no color change, however the entire panel is not matching the color of the other two, it still has a much stronger pink/red tint to it.
They were supposed to include a return label with the replacement to send back the bad one and its not there...
Now I am going to have to jump into fire again and call these guys to try and get a return label! Then who knows what happens if I decide I am not happy with this monitor and want it replaced too so I can get a perfect set of 3.
I have seen people online that have returned 4 or 5 of these to get one that is right... but seriously I do not know who you guys are talking too. I got nothing but harassment, trouble, no help, tons of hold time, being transferred back and forth from one department to the next and then back again, nobody would come good on the warranty and everybody had a very strong indian accent so I was in an outsourced customer support making it even harder to understand what people were saying and for them to understand me.
If I had not gotten the monitor replaced finally after 3.5 hours of my life and lots of blood pressure later I would never buy anything Dell again.
I still may not because now I have to take up the slack to get this return label.
I posted the short nice version of my customer support nightmare in the Dell forum in the pink tint thread and my post was deleted.
_________________
ViciousXUSMC on the Web -
YouTube ::
FaceBook ::
Website