[quote]Hes never had a RROD, the problem was something with his CD drive, and they replaced the drive. They upgraded his heatsink too
You probably mean the DVD drive? They had lots of problems with older ones scratching discs and even got into a law suit over it, so naturally they're going to fix that. I maintain, this one story does not indicate they are in the habit of always covering breakdowns after the 1 yr warranty is up, unless it's RRoD wiithin 3 yrs time or in this case it appears an older DVD drive. The mechanism that holds the disc in place on those were faulty and prone to lots of noise. They put a new quiet type in Feb of '07.
There are lots of things that can fail on a 360, the PSUs aren't very good either.
Yes DVD drive of course, Im still old fashion and call all Optical Media CD's.
I believe It got jammed or wouldn't read disks or something like that. He had a samsung and they replaced it with a BenQ. The only reason they did it free was that he said it had RRoD, Its a new 'scam' going around. Others have had good luck with it too. Basically all you have to say is that you have RRoD, and you extend your warrenty to 3 years.